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Helpful Hints for using
your United Bank
VISA Debit Card

debit and credit card compromises
update for 9/12/14
Home Depot and Goodwill Industries have both confirmed a breach of their card payment systems. At this time, they do not believe that Personal Identification Numbers (PINs) were part of the compromise. That is good news, especially since United Bank requires many types of card transactions be made with a PIN. We continue to assess the situation and are in the process of determining which accounts are most at risk. We encourage you to continue using your United Bank debit and/or credit card, and contact us if you have immediate concerns. If you do not currently use our free Text Alert services, please sign up for this service today. You will receive a message each time your card is used over a designated amount; our Call Center is available 7 days a week, from 7am until 11pm in the event you discover an unauthorized transaction using your card. Simply call us at 770-567-7211.

urgent notice to business owners
Forensic investigations into many recent merchant breaches are revealing malware found in Point-of-Sale software, largely undetected by anti-virus vendors. Information security professionals along with the major card brands are recommending that you work with your network administrators to implement several mitigation strategies. See VISA’s checklist for more information.

mortgage payment assistance
Have you experienced a life changing financial hardship? United Bank and HomeSafe Georgia want to help. On Thursday, Sept. 18, 2014, the Bank will sponsor personal appointments with specialists that can discuss ways to keep your home. To sign up, contact Kimberly Kierbow at 770-412-4910....click for more
monroe county bank merger update
This past weekend we completed our conversion of all systems for the former Monroe County Bank customers. MCB debit cards are no longer operational as of 5pm on Friday, September 12. If you have not activated your United Bank debit card, our Call Center agents are available to assist you at (770) 358-7211, from 7am until 11pm.

customer appreciation week
We appreciate you! Stop by during customer appreciation week and allow us to treat you. From washing your windshield to feeding you lunch, we want to show you how much you mean to us!

7-day banking:
the innovation that
creates great service

United Bank’s innovative ITM service would not be possible without the hard work of many of our employees and the partnership of NCR. Watch this feature video to see an employee testimonial about this great service and how it is transforming United Bank’s service for its customers...click for more

debit card customers:
use your PIN
We continue to seek ways to protect your account information from compromise as you use your debit card for everyday transactions. Beginning immediately, we are requiring our customers to use their PIN for certain types of transactions. Do you know your debit card PIN? If you do not, we can help you. Please visit any United Bank office to reset your PIN or contact our Call Center to order a PIN reminder....click for more

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