United Bank has installed its second phase of new Interactive Teller Machines (ITM) in some of its busiest drive thru locations. In 2013 we installed machines in Zebulon, Thomaston and Jackson. Now Griffin customers can find them at our Taylor Street, Hill Street and Northside banking office drive thru lanes. Two ITMs were installed in our Barnesville location drive thru lanes in February.
The ITM teller is prompted when the customer pulls up and presses the screen. The live teller appears in the screen to assist the customer with making account withdrawals, currency and/or check deposits, loan payments and transfers to/from accounts. The customer’s receipt includes the image of any check deposited.*
The technology is ideal for consumer transactions, but complex business transactions or those with many items are not recommended. Coin cannot be deposited into the machine, but can be dispensed to the customer. A debit card is not used with the ITM machines. Customers will continue to use the ATM at each banking office for card-assisted withdrawals.
Our ITM tellers are available 7 days a week, from 7am – 11pm, just like our Customer Call Center.
* Deposits may not be available for immediate withdrawal. See our Funds Availability disclosure for more information.