Don't Get Spoofed
Why You Can't Trust Your Caller ID
We hate to say this, but you can't always trust an incoming call.
Just because it says it's from United Bank, doesn't mean that it really is.
The crooks are using technology to make it look like you're getting a call from United Bank (or any other organization or business you trust). The bad actors pretend to be our Call Center agents, and they tell you that there is fraud on your account and requires your urgent action.
Unfortunately, customers fall for it. From there, they convince you to give them your ID and password, or they proceed to connecting you with our real agents, staying on the line to gather all of the information that we regularly use to authenticate who you are.
Now you're compromised.
Use your gut. And remember the red flags to watch for:
- Scammers always pretend to be from an organization you know and trust.
- Scammers tell you there is a PROBLEM or a PRIZE.
- Scammers always pressure you to act immediately.
- Scammers are out to get either valuable information from you (your online banking credentials, for example) or $$ by way of unauthorized access or manipulation to purchase gift cards, send wire transfers and more.
If you suspect the call isn't real, disconnect and call the company directly. That puts you in control of the call and you can validate the information the caller originally gave you.
United Bank employees will never ask you for your online banking password. And we already have your account numbers, social security numbers and card numbers.
If you ever have concerns, our fraud support team is available to talk with you. Agents are available from 7am until 8pm, seven days a week. Call 770.567.7211.